Eden’s Nook Camping @ Forest View - Site Terms & Conditions.
(By Booking verbally or via email/chat/text you are accepting all terms and conditions.)
1.1 Definitions of the words used in these Terms and Conditions.
“Campsite”, “Site”, “We”, “Us”, “Our”: EdensNook Ltd (Company Number 12814053)
“Booking”: a booking request submitted to Us via Our Website, email, chat or phone.
"Arrival Date": the date on which your booking commences and you are due to arrive at the site.
“Departure Date”: the date on which your booking ends and you are due to vacate the site.
“Prices”: the cost of Our services as detailed on the Website.
2.1 These Terms and Our price list set out the entire agreement between you and Us for the supply of Our services to you. Only these Terms shall apply to Our contract with you and begin when we issue you with a booking confirmation.
2.2 Please check that the details in these Terms and your Booking are complete and accurate before you submit your Booking.
2.3 By submitting a Booking you are deemed to have accepted these Terms.
2.4 We reserve the right to change these Terms and any such changes will take effect immediately when posted on the Website. You are bound to this by booking.
2.5 In addition to these Terms, you must comply with the Rules below.
2.6 If you do not adhere to our Terms and rules or fail to pay for your accommodation, you will be in breach of your contract and will be made to leave.
3. Making a Booking
3.1 You can either book verbally or via email/chat etc.
3.2 Bookings are not transferable to another party.
3.3 When making a booking you agree that you or at least one member of your party is twenty one years or over, you have the authority of all persons in your party to book on their behalf, you accept these Terms & Conditions and you agree to be responsible for any loss or damage caused by any member of your party.
3.4 We can only discuss the booking with you unless you give us consent to do so.
3.5 The Campsite is to be used for recreational camping use only.
You, together with all members of your party, are required to comply with the following rules:
4.1 We reserve the right of admission. We only accept responsible campers that are considerate to fellow campers/guests and be respectful of the environment.
4.2 All children under the age of 16 must be closely supervised by an adult.
4.3 If you bring a dog, this remains your responsibility at all times, must always be on a lead and not left unattended. You are responsible for any mess, which should be cleared up and disposed of immediately. You will be asked to put your dog on a lead if it is seen roaming free around the camping area.
4.4 There must be no loud or disrupting noise after 23:00 and before 08:00.
4.5 The Campsite is a tent only area. All tents must be non-permanent. Small vans are accepted.
4.6 Leave your pitch as you found it
4.7 Music players/radios must be kept to a reasonable volume and switched off by 23:00.
4.8 No fireworks, Chinese lanterns, guns or weapons.
4.9 No hen/stag parties or weddings.
4.10 Drunk, disorderly or abusive behaviour will not be tolerated. We reserve the right to ask you to leave should this occur.
4.11 We cannot accept responsibility for your possessions or any personal injury of any kind sustained while on Our land, subject to Section 8 - Liability. You must not stray into fields or buildings around the campsite 4.12 No pitches are reserved and are allocated on a first come, first serve basis.
4.13 No open fires are allowed. BBQs and fire pits are permitted if raised off the ground to protect the grass and are available for loan.
4.14 You are liable at all times for any fires, BBQs and other activities undertaken around the site.
4.15 Whilst on Our land, you and any members of your party must not enter any buildings apart for the toilet/shower block, BBQ hut and communal area of the big green shed, or climb over any fences or barriers.
4.16 Any accidents on Our land must be reported to one of us so We can log them in Our Accident Book.
4.17 Check in is after 16:00 on your arrival day. You must vacate by midday on your departure day.
4.18 You must keep to a 5mph speed limit on site for your own and others safety.
4.19 You must take large items of rubbish away with you i.e. broken, tents, cardboard, chairs etc. Only general food waste and packaging is to be disposed of in our bins.
4.20 We do not offer any sort of storage facility. If you do leave your property on our site, we will make reasonable attempts to contact you and after 21 days it will be sold
4.21 You must leave a gap of 6m between tents. This is a legal requirement. You may be asked to move your tent/unit if pitched too close to another. 3m is acceptable for groups.
4.22 We do not mind day visitors on site; however, we must be notified of all visitors onsite. Any guest vehicles must be left near the big green shed.
4.23 If you plan on arriving back on site after 22:00, you must park your vehicle by the big green shed out of consideration for other campers.
5.1 Our prices are based on a nightly rate of £10 per person and an extra charge of £5 if electric hookup is required. Pre-School children can stay for free.
5.2 Whilst we will make every effort to ensure that our prices remain unchanged, they may be amended at any time.
5.3 Prices do not include any additional services, features and facilities unless expressly stated.
6.1 Credit or debit card payments are preferred in advance of arrival and online. If the booking was not made online then we accept payment by credit or debit card or cash on arrival. Pre-payment is advised to reserve your booking, as we cannot guarantee availability to 'walk in' customers.
6.2 Non-payment renders your contract with us as invalid and you will be asked to leave the site.
7. Cancellation, refunds and amendments to your booking
7.1 If you want to amend your booking, you must notify us as soon as possible. Subject to availability and the conditions below, amendments to your booking can be made free of charge if you notify Us before the 7 days prior to your Arrival Date. If the amendment increases the price of your booking, the increased amount will be charged.
7.2 If you want to amend your booking within the 7 days prior to your Arrival Date, a £10 fee will be charged on top of any price increases as a result of the amendment.
7.3 You may cancel your booking at any time. We do not offer refunds for cancelled bookings, unless a minimum of 7 days' notice is given with a valid reason.
7.4 The full balance of your booking must be paid in full before pitching.
7.5 A booking can only be amended once.
7.6 No booking amendments will be accepted by Us within the 7 days prior to your Arrival Date.
7.7 We do not accept poor weather as a reason for cancellation/rebooking, unless it is deemed as unsafe and risk to public safety as defined by the Met Office with an Amber or Red warning.
Please read this section as it is important that you understand what you are agreeing to.
8.1 Nothing in this section limits or attempts to limit our liability for death or personal injury caused by Our negligence or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude Our liability.
8.2 If we fail to comply with these Terms we are responsible for loss or damage you suffer that is a direct and foreseeable result of Our failure or Our negligence. We shall not be responsible for any losses that you suffer that are indirect or not foreseeable, including, but not limited to, loss of income or revenue, loss of business and loss of anticipated savings.
8.3 Where we are responsible for your loss, Our maximum liability shall be no more than to refund the amount paid by you for the holiday.
8.4 As Forest View is located in a remote rural environment, we do not accept responsibility for any damage, injury or inconvenience caused by livestock, plants, trees, wildlife or weather. We advise you to have the relevant insurance.
8.5 Due to the remote rural environment, we would discourage bookings from you if you have a pre-existing medical condition that may require urgent emergency medical aid and also if you have limited mobility.
8.6 Should any of the vehicles owned by your party get stuck and require assistance or towing, we shall not be held responsible for any damage caused to the vehicle(s). You should check that your insurance cover will allow secondary towing. There may be a charge for this service of £10.
8.6 We do not accept responsibility for anything that adversely affects your holiday that is outside of Our control. We advise you to have suitable travel insurance.
8.7 These Terms are governed by the laws of England and Wales.
9. Data Protection
9.1 Your data is stored securely and is only used with regards to your booking. Your information will never be passed onto a 3rd party. If you receive an email from us and do not wish to be on our mailing list you can opt out at any time. Payment details are not stored or seen by us and are only used for the purpose of you creating a booking, paying a balance or for any other goods and services provided.